Payment of orders
Orders will only be sent after payment has been made. Orders that are unpaid and have had no contact after 1 month will be cancelled and returned to stock. Payment can be made with Paypal, Bank Deposit or Money Order. Cattle, shells etc. and other barter methods not accepted unless prior arrangements have been made ;) (ohh you are actually reading this!) 
 
 
 
Postage
I try to keep postage costs to a minimum, while also being mindful of keeping your goods protected and keeping packaging as environmentally friendly as possible.  
 
Pads and things that are thin and light are $2 postage & Handling. Everything else is set at $5 or $7 postage. International mail, Express post or insured post will have extra charges. Registered post/insurance is an extra $2.70 and is added at checkout with a checkbox. Express and International post charges are added in the "Postage Extras" section. 
 
If you think it's calculated postage being too high, or you are an International customer... and would like me to send you an order total including the right postage amount before you pay, simply select the "Request Totals" payment option in the checkout, which will allow you to checkout without making payment, and I can e-mail you to give you your order total. 
 
Your order will be wrapped in tissue paper, and then placed in a plastic ziplock bag to protect it from moisture/damage. Then put into a paper mailing envelope or occasionally a prepaid satchel. I have decided this is the best form of packaging to ensure you receive your items in the condition they were sent in, and won't be affected by rain or if part of the package rips open. I decided to package in ziplock bags in a paper outer - rather than loose in a plastic envelope/satchel as I felt that people were more likely to reuse a ziplock bag than a plastic "jiffy" bag or prepaid satchel bag.

I normally post orders twice a week, Early in the week (Mon or Tues) and late in the week (Thurs or Fri). If I am going out at other times and happen to post orders, then I will do so. 
 
Postage times will vary depending on where you live. Victoria Metro areas should be the day after I post your order. NSW/SA is generally about 2-3 days, TAS, WA and QLD about 4 days. Internationally is usually about 10-14 days. These are estimates only and are out of my control as I am not a postal worker :) 
 
Generally I try to e-mail you to let you know when your order has been posted.... but occasionally I might forget, so if you haven't heard from me, please feel free to e-mail me. 
 
Obsidian Star accepts no responsibility for items lost or damaged in transit. Once a parcel leaves my hands I have no control over whether postal workers stomp on it or decide they want it more than you do.....Refunds or replacements for such items will only be made if they were sent Registered Post/with insurance. If you wish to have your items sent registered post/with insurance, please select this option at checkout (an extra $2.70 charge) or inform me when placing your order (if not completing the checkout)  
 
 
 
International Mail
My return shipping address simply states "Obsidian Star" and the address.... I do not have "menstrual pads" or anything that may let someone know you are buying menstrual pads or Pagan items. 
 
I do ship Internationally. Please use the International Postage product (link to which is in the side menu) to add extra postage charges on. Or select the "Request Totals" payment method at checkout, which will allow you to go through checkout without making payment and I will contact you with a revised order total. 
 
I am required by law to fill out the customs declaration form accurately, so orders will be marked with the correct order amount and will not be marked as gifts. Being mindful of privacy of the recipient, I normally mark the contents as "cloth napkins", "cloth liners" or "cloth pads" - and do not mention "menstrual", so that the contents cannot be immediately recognised as being menstrual pads, but is still a truthful declaration of the contents.  
 
 
 
Please note that I will not be able to ship items that are against your countries import regulations, such as cloth items to Nigeria. Please make sure you are aware of these restrictions that may be in place in your country.